Frequently Asked Questions

 
 
Q. How much does shipping cost?
 
Shipping is $7.99 for destinations inside Europe and $9.99 for the rest of the world and additional item goes for $3.99 each!
 
International shipping is calculated by your location. Please use the drop down menu for all shipping costs and methods available to your location.
 
 
Q. When will I get my item?
 
It all depends on where are you based and how the postal service will function. Please see some guidelines below to take into consideration. As always, don't hesitate to contact us directly.
 
Within the US
 
• All orders are processed within 3 days, excluding weekends and holidays.
 
• All merchandise ships from Europe.
 
• All shipping methods come with tracking visibility. All tracking numbers are sent via e-mail within 3 days of payment being received. If you do not receive the tracking number, please contact us. Orders completed after 00:00p.m. GMT will drop next business day.
 
International
 
• All orders are processed within 3 days, excluding weekends and holidays.
 
• All merchandise ships from Europe.
 
• We provide tracking number. If you don't know on which web page you can track your parcel please contact us.
 
• Orders completed after will 00:00p.m. GMT drop next business day.
 
• Import duties and taxes are the customer's responsibility. HeavyRoxx is NOT responsible for any import duties and/or import taxes.
 
 
Q. Do you ship outside of the United States?
 
Yes, we do! Certain countries do limit specific delivery services, but we'll have something that works for you. As a reminder and as stated on our policy pages and confirmation emails, HeavyRoxx is NOT responsible for any duty, taxes/vat, customs, and/or any other taxes imposed by the delivery company and/or your country's government. These fees are assessed by your government and the customs department.
 
 
Q. How can I track my order?
 
Tracking numbers should be automatically e-mailed to you upon the shipping of your item. If you are not e-mailed your tracking number, please contact us.
 
 
Q. I am local, can I pick up my order?
 
No, we are only online store and don't work as a physical retail one. Thank you for understanding.
 
 
Q. I want to return my item, what do I do?
 
Please visit HeavyRoxx.com and click on the returns link in the footer. Please contact us for more information how to proceed. Please note: Clearance items and items on sale purchased with promotional price are a final sale. No returns/no exchanges.
 
 
Q. I want to exchange my item, what do I do?
 
Please visit HeavyRoxx.com and click on the return link in the footer. Our return form, return policy, and shipping address are there to guide you through the returns process. Make sure to put the item you want to exchange for on your Return Form as well as the reason for the exchange.
 
 
Q. How long does it take to process my return?
 
The average time is about a week. It may take up to 10 days in peak seasons, such as Christmas.
 
 
Q. I have received a damaged item, what do I do?
 
Please visit HeavyRoxx.com and click on the return policy link in the footer. Please contact us for more information how to proceed. Make sure to include on the Return Form the type of damage and where the damage is located on the item.
 
 
Q. I have received a wrong item, what do I do?
 
Please inform us by e-mail: heavy.roxx@gmail.com . This will allow us to correct the issue faster and send a prepaid return label for the return so you will not be out of pocket for the error. Also make sure to print out the Return Form, on HeavyRoxx.com under the Returns tab; note the error on that the return form that you include with your returned item as well.
 
 
Q. Do I have to pay shipping to return my item?
 
We do require the customer to pay return shipping unless we sent an incorrect or damaged item. If an incorrect or damaged item is sent, a prepaid label will be sent or return shipping will be refunded.
 
 
Q. What if I have a bulk return (10 items or more)?
 
Please contact us to discuss it further with you.
 
 
Q. Can I return anything?
 
No. We do not accept returns on costumes or any worn items. We will accept returns on merchandize as originally sent. If you return after the 14 day return time, we will take your return and refund you on the cost you bought it for.
 
 
Q. I was notified of an out of stock, what can I do?
 
Please contact us by email at heavy.roxx@gmail.com
 
 
Q. How can my item be out of stock when I was e-mailed a tracking number?
 
The tracking numbers are generated and e-mailed automatically when a shipping label prints. Rarely there is an error in our inventory and this isn't actually discovered until the label prints and the warehouse attempts to pull the items for the order.
 
 
Q. What forms of payment do you accept?
 
We do accept only Paypal.
 
 
Q. I was notified my payment didn't go through, what happened?
 
This can be for a variety of reasons. If you were trying to pay with Paypal, please contact Paypal for the possible cause for more information as to what the issue might be.
 
 
Q. Is it safe to use my credit or debit card online?
 
Yes. We have a secure website where your information is completely protected. We also do not store any of your credit card information for your safety.
 
 
Q. What is Paypal?
 
Paypal is an online service that allows the transferring of money securely and safely. Please visit www.paypal.com  for more information. Payment done through it are inconvenient and easy.
 
the brand. We buy our items direct so there is never any reason to worry about authenticity.
 
 
Q. How do I know the item will fit?
 
We do state average fitting instructions based on the measurements provided by the brand/supplier. However, this isn't 100% for all our customers. If that is the case for you, we do accept returns!
 
 
Q. What brands does HeavyRoxx carry?
 
HeavyRoxx carries a variety of brands and we continue to get more in. Please see HeavyRoxx.com for a list of our T-shirt designs/items in stock. If you would like to see a particular brand/band/design that we happen not to currently carry, feel free to suggest it to us.
 
 
Q. I saw an item before and can't find it now, where did it go?
 
It is possible we are currently sold out of this item. You can always contact us on the availability of an item.
 
 
Q. Is my item going on sale soon?
 
Sale times vary for items depending on the quantity in stock and how well the item is currently selling. We cannot predict when items will go on sale and do not make price adjustments if you purchased your item before a sale.
 
Q. I want to know if you carry a specific brand/color/size/width?
 
Please visit HeavyRoxx.com to see our list of current brands and sizes. If you can't find the information you are looking for, feel free to contact us via email heavy.roxx@gmail.com with any questions. We would be happy to help you!
 
 
Q. Where are you located?
 
We are located in Europe.
 
 
Q. How can I get assistance?
 
If your question wasn't answered here, please contact us via email heavy.roxx@gmail.com and we'd be happy to assist you!!
 
 
 
 
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