Terms of sale

 
 
If you have a problem with your order, please contact us to resolve the issue! Returns accepted within 14 days of the day on which the item was delivered. Item must be in the original brand new condition. Restocking fee of $2 will be applied, calculated individually for each purchased item. Buyer is responsible to pay for the cost of returning
 
• All orders are processed within 3 days, excluding weekends and holidays.
 
• All merchandise ships from Europe.
 
• All shipping methods come with tracking visibility.
 
• Orders completed after 00:00 p.m. GMT will be processed next business day.
 
International Delivery Policies:
 
• Your package may arrive later than expected, depending on customs clearance delays or any other reasons for a delay such as bad weather conditions or slowed down service of the postal offices during Holidays.
 
• We are NOT responsible for any duties/taxes billed to you by your government and/or the shipping company. All duties/taxes will be billed directly to you.
 
Please note: Duty/Tax charges in Europe are called VAT. Shipping is paid in full, but import/customs fees are not. This is the buyer's responsibility and will not be reimbursed.
 
• If you are having delivery problems with your order, please let us know with a letter on our e-mail address heavy.roxx@gmail.com . Try to track your package first with the provided tracking number.
 
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QUESTIONS & CONCERNS
 
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We always do our best for 100% satisfaction of our customers! If we have not met your expectations, please allow us the opportunity to make it up to you by offering the best possible solution.
 
If you have questions, please see our FAQ's:
 
If you have additional questions or concerns, please contact us directly:
 
Email: heavy.roxx@gmail.com
 
Because your order is processed as quickly as possible, there is a limited period of time before your order is fully processed that you will be able to cancel your order.
 
Please note that we reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation.
 
We will have to cancel an order, regardless of whether the order has been confirmed and/or your credit card charged, in case we ran out of item. If your credit card has already been charged for the purchase and your order is canceled, we will promptly issue your money back to your credit card account in the amount of the original order.
 
Thank you for shopping with us!
 
HeavyRoxx Team
 
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